Refund policy

Refund & Exchange Policy – Thepoysha

At Thepoysha, customer satisfaction is our priority. We sell authentic anime-related products and follow a fair refund and exchange policy.

Eligibility for Refund or Exchange

If you receive a damaged, defective, or incorrect product, you must provide a clear unboxing video (from sealed package to full unboxing).

The unboxing video is mandatory to verify the issue.

Refund & Exchange Timeline

After verification, we will refund or exchange the product within 7 days of delivery.

Customers must contact us within 7 days of receiving the order.

Common Conditions

Product must be unused, unworn, and in original packaging.

Refunds/exchanges are not applicable for damage caused by misuse or mishandling.

Color or minor design differences may occur due to lighting or screen settings and are not considered defects.

Sale or discounted items are non-refundable, unless damaged or incorrect.

Shipping charges are non-refundable, unless the mistake is from our side.

For any issues, please reach out to our support team with your order details and unboxing video.